Service Manager (Incident & Requests)

Your new company 

For our Client, international company located in Southern of Poland, we are currently looking for IT Service Manager (Incidents & Requests) to work fully remotely.

Your new role 

Holding the role of IT Service Manager you will manage and oversee external teams regarding delivering their quality IT service and following established SLAs to ensure that support processes and procedures are followed. You will manage incidents and service requests in Service Now and Azure DevOps. Also, you will be responsible for prioritizing incidents and service requests as well as escalate incidents, bugs and service requests when required. You will provide information to stakeholders and the business users regarding the status of incidents and requests. Moreover, you will be a single point of contact for ServiceNow / Azure DevOps related questions as well as escalations of tickets.

What you'll need to succeed 

In order to be successful candidate you need to hold min. 2-3 years of relevant experience in managing external teams that delivers IT services. You must have previous experience  as Incident and Request Coordinator/ Manager/ Service Coordinator etc. monitoring SLAs and reporting progress of solving incidents. You must have fluent English language skills and strong communication ability. Moreover, you need to have international experience in cooperating within global teams. Experience with Service Now and Azure DevOps would be a plus.

What you'll get in return 

Our Client offers: full remote work possibility, permanent agreement, stable working environment, private medical care, insurance and sport cards.

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.